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Privacy Policy
Last updated: January 2026
1. Introduction
SystemFlare ("Company", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. SystemFlare is a trademark of Dowell LLC, a Florida-registered company.
2. Information We Collect
2.1 Information You Provide
- Contact information: name, email address, phone number, company name
- Business information: job title, industry, company size, infrastructure needs
- Communication records: messages, support tickets, consultation notes
- Payment information: billing address, company details (processed via secure payment providers)
2.2 Automatically Collected Information
- Device information: IP address, browser type, operating system
- Usage data: pages visited, time spent, clickstream data
- Cookies and tracking technologies (see Cookie Policy)
- Log data: server logs, error reports, diagnostic information
3. How We Use Your Information
We use collected information for the following purposes:
- To provide, maintain, and improve our services
- To respond to inquiries and provide customer support
- To send administrative information and service updates
- To conduct business analysis and site improvement
- To comply with legal obligations and enforce agreements
- To prevent fraudulent transactions and secure our services
- To personalize your experience and deliver relevant content
4. Sharing of Information
We do not sell, trade, or rent your personal information. We may share information:
- With service providers who assist in our operations (payment processors, cloud hosts, analytics providers)
- As required by law or to protect our legal rights
- In connection with a merger, acquisition, or sale of assets
- With your explicit consent
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data in transit
- Role-based access controls
- Regular security audits and updates
- Secure data storage with firewalls and monitoring
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as necessary to provide our services, unless a longer retention period is required by law. You may request deletion of your data subject to legal and contractual requirements.
7. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your data (right to be forgotten)
- Portability: Request transfer of your data in a structured format
- Objection: Object to processing of your data
- Withdraw Consent: Withdraw consent to data processing at any time
8. GDPR Compliance (UK/EU)
If you are located in the UK or EU, your data processing is subject to the General Data Protection Regulation (GDPR). Our legal basis for processing includes:
- Contractual necessity to provide services
- Your explicit consent
- Our legitimate business interests
- Legal compliance
You have the right to lodge a complaint with your local data protection authority.
9. CCPA Compliance (California)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to know whether personal information is sold or shared
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising CCPA rights
10. Cookies and Tracking
We use cookies, web beacons, and similar technologies to track user activity and gather information. For detailed information, see our Cookie Policy.
11. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies when visiting external sites.
12. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete it promptly.
13. International Data Transfers
Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using our services, you consent to such transfers.
14. Policy Changes
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or prominent notice on our website. Your continued use of our services constitutes acceptance of the updated policy.
15. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: